can I stop in to shop without an appointment?

If you would like to stop in to shop for gift cards or products without an appointment, please give us a call prior to stopping in. Our Spa Coordinator hours are currently in transition until Summer, and calling us prior will ensure someone will be there to assist you. Our door remains locked from the outside, so please ring the doorbell to the left of the door or call us upon arrival and we will come let you in!

how do I schedule a service?

You may schedule online here, give us a call at 612-244-8632, or send an email to organic@tulaspa.com. For scheduling more complicated appointments, like parties, calling us is probably the best way to start the booking process. We recommend booking such appointments at least a couple months ahead of time to ensure we have the time in our schedule.

how do I buy a gift certificate?

You can buy gift certificates online here or you can buy them in store from 9am-3pm daily.

When buying online, you can opt to immediately send the gift certificate electronically and straight to their inbox by checking the appropriate box during checkout. Add their email address to the form to ensure it gets added to their client account and they can easily find it while they’re here for services in the future.

You may also have us send them a professionally-printed certificate in the mail. Just email us with their name, address, and gift card number to request that option.

Please note that all Gift certificate purchases are non-refundable. May be used on all goods and services available at Tula Spa.

do you have a cancellation policy?

Yes we do. We try to avoid all cancellations by reminding clients of their appointments 48-hours in advance by email & SMS. We hope that you would let us know at that time if you cannot make your appointment.

In order to respect our Practitioners time, Tula Spa does have a cancellation policy in effect. Please note that if you should need to cancel or change your appointment Tula Spa requires more than 24-Hours notice (email, phone message only). If you should cancel or change your appointment with less than 24 hours notice, you will be charged 100% of the reserved service fee. Please also note that appointments scheduled on the day-of are subject to this cancellation policy. All Cancellation Fees will be applied to the credit card used to schedule the reserved appointment. Our intention is to maximize our practitioners schedules, as well as to respect everyone’s time. Thank you for understanding, we are so honored to work with you.

how do I prepare for my waxing service?

The hair length should be at least 1/4″-1/2″ long in order for the wax to grab. It is recommended to thoroughly clean the area, exfoliate, and moisturize a couple of days prior to the appointment. Avoid drinking caffeine or any other stimulant beforehand as it will heighten sensitivity levels.

can I wax while on my period?

It is not recommended to wax 3 days prior, during, or 3 days after your period. The most ideal time to wax is 2 weeks after your period.

will I break out after my facial/product usage?

Whenever we introduce something new to the skin, there is a likelihood that some purging may occur. It does not happen all of the time, and if it does, it may only be one to just a few little breakouts. This may be due to deeper penetration, the active ingredients or a release of toxins that are built up. Please keep in mind that it this is temporary; typically a 30 day period must pass before our dermis adapts to being stimulated.

how do I need to prep for a lash lift and/or tint treatment?

Please come in makeup free. If you wear contacts, they must be removed.

does the lash procedure hurt?

No, the procedure is totally painless. You will have your eyes closed for the entire treatment, and although it may feel a little strange being unable to open your eyes for this time, it offers you a chance to relax during the treatment.

is the procedure safe?

Yes. Lashes are lifted onto your specially shaped lifting pads before products are applied.

will the lash lift damage my natural lashes?

No. Your lash procedure will be performed with the utmost care and proper technique. The product never touches the skin during the process. Redness around the eye may occur due to the product removal process (wiping the eyes with cotton rounds) but should disappear within a few minutes after the procedure.

how long does a lash lift take?

An Ellebana lash lift takes approximately 30-45 minutes and 60 minutes with a lash tint.

how long will a lash lift last?

A Lash Lift can last 6-10 weeks but can vary from person to person. There is no need for any maintenance appointments in between but you will need to have the process repeated every 6-10 weeks to lift the new hair growth. There are some situations that may cause the lift to drop/weaken prematurely such as swimming, use off harsh products or heat. If you find that your lift does not last the full length, you can repeat the treatment after a minimum of 6 weeks of having the initial treatment, but not before.

I wear contact lenses, can I have this procedure?

Yes. However, we will ask you to remove them temporarily during the treatment.

can I wear makeup after my lash lift?

Yes but it is advised that you leave your lashes untouched for at least 24 hours after your treatment. You may find that there is no need for mascara anyway, but if you wish to make your lashes even fuller, a non-waterproof mascara is advised as the removal of waterproof mascaras can be harsh on the lashes and weaken the lift.

can I use an eyelash curler?

No. There will be no need for an eyelash curler as this treatment gives a much better result than using a curler, but more importantly, using one may weaken and damage your lashes.

what are the contraindications for lash lifts and tints?

Although it is impossible to list every potential risk and complication, the following conditions are recognized as contraindications for the Elleebana Lash Lift and Tint treatment and must be disclosed prior to the treatment:

• Eye Infections/disorders

• Recent Eye Surgery

• Allergy to Elleebana product ingredients

• Very sensitive eyes

• Hay fever sufferers/Watery Eyes

• Conjunctivitis

• Stye

• Dry Eye Syndrome

• Using prescribed medicated eye drops

• Pregnancy – during the 1st trimester

• Medication – Thyroxin (in some cases can prevent lashes from curling)

• Contact Lenses – must be removed

post-care instructions?

• Keep your lashes dry and free of makeup for 24 hours after the treatment.

• Avoid any oil-based creams and lotions for the first 24 hours after the treatment.

• Do not use waterproof mascara.

• Do not irritate or rub your eyes while you have a Lash Lift